dissapointed orchid from norman orchids

[Ray]

If I had a seriously special plant that had damage, I might trim it up to help keep it alive, but if that plant was for sale, it would be removed from availability.

I hope you were smart enough to pay with a credit card. As you did not get what you expected, challenge the charge. The CC company will remove the charge from your bill pending resolution, they will apply a chargeback fee to Normans and withhold paying him. That ought to make them respond better.