Can you tell me more about your order. Did you order and wait for them to attend a show in the US. They are going to be at Redland and they have many things I would like to purchase.
I pre-ordered something for them to bring to the World Orchid Conference last year. It was very easy to contact him through email, got responses almost immediately. When I got there, the guy told me they had a problem bringing the plant in to the country (Peristeria elata) but I did get a really cool Den from them.