A serious question about vendor identification

[Nlamr]

I am not going to name the vendor in this instance because I am just looking for an explanation as to what has has happened, I have my suspicions but I would prefer to be correct about them before making any public statements. I have searched the internet and found no answers. Last week I ordered a Phal. bellina fma pink 'Pinkie' x self, when I received my order the tag read bellina fma pink x bellina alba, and the tag was just a simple tag, not the normal one my other plants from them have. I contacted the seller the next morning informing them that I had received the wrong plant. They told me this was the correct plant and they would send me their tag, stating "always trust our labels," even sent me a picture of another plant in their greenhouse with both differing tags in it. Even after repeated questioning they never offered any explanation as to why the tag said a different cross than what I had ordered. Does anyone have a reasonable explanation for this?