Hello Myia2003, welcome to Orchid Board!
I'm guessing that the "air tubers" you're referring to aerial roots. It is normal for orchids to put out some roots that grow into the air, so to answer one of your questions: they are not "supposed" to be under the soil. Orchid roots have a white, spongey outer layer called velamen that absorbs water. When the root is wet, the velamen is soaked with water and the root will appear green- that's why the roots in your soil are a different color from your aerial ones; they're wetter.
If you can post some pics of your roots we can get a better idea of what you're dealing with. If your aerial roots are white with colored growing tips, I'd say you're ok- they don't have to be green to be healthy. For my plants, I pour water on the aerial roots every time I water the plants, and that seems to do them just fine.
However, if your aerial roots are looking shriveled, lose their colored growing tips, are just dried up and don't turn green when wet, your environment may be too dry for them. I've had that happen before. It makes sense, because the roots were adapted to a certain moisture level (pretty high in a greenhouse), and then can't tolerate the drier conditions of a home in comparison. One solution is to raise the humidity of your growing environment, and it sounds like you've been trying to do just that. In my experience, dried up aerial roots do no harm to the plant (since they did not contribute a significant amount of water/nutrient uptake compared to the roots in the pot), and they're usually just replaced over time with more aerial roots that are better suited to the drier environment they're now growing in.
Good luck with your new plants!
-Hil
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