I did not have a good experience with them, either, and so I will never order from them again. It is always so disappointing when you are excited about getting new orchids and then you have something like this happen.
I never care if orchids are perfect and I am willing to let an orchid slide when it isn't the promised 'blooming size'. I have even nursed rootless orchids back to health with no complaint to the vendor. I also understand when a vendor makes a mistake. One vendor forgot to send my orchid for which I had paid. When I contacted him after a couple of months, he apologized profusely, asked if I wanted the orchid or a refund, sent me a much larger one than I had expected, and used two-day shipping.
The other mistake was when a vendor sent me the wrong Cattleya. When I called them, they told me to keep that one and they immediately sent me the right one at no charge.
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I decorate in green!
Last edited by Leafmite; 07-11-2018 at 08:42 PM..
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