I had received good phalaenopsis from orchids.com before so I assumed they knew what they were doing. Unfortunately, I was very wrong. When I ordered cattleyas from them I received plants which were potted in dense sphagenum moss which had almost no live roots.
The plants have slightly recovered and have grown some new roots, but they look terrible. Their leaves are shriveled and leathery, and the bulbs are gaunt. I don't expect to see normal sized growths anytime soon let alone blooms
If you want cattleyas from them...be advised that you may have to play nurse and fight to revive them from the brink of death.