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07-21-2015, 10:29 PM
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Senior Member
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Join Date: Jul 2013
Zone: 6b
Location: PA coal country
Posts: 3,383
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Rare Earth Orchids.....WOW!!!
I'm pretty sure I already gave a review of my purchase from Stephen Moffitt of Rare Earth Orchids, but let me say the order itself was excellent. This post is in response to an email I just received from him. Apparently an Fdk he sold has been determined to be virused. His email suggests destroying the plants immediately, and he is offering a full refund. On plants bought a year ago or more! That's the reason for the "WOW!!!".
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Be who you are and say what you think. Those who matter don't mind and those who mind don't matter.
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Post Thanks / Like - 3 Likes
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07-22-2015, 09:14 AM
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Senior Member
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Join Date: Jul 2008
Zone: 8a
Location: West Midlands, UK
Age: 49
Posts: 25,462
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Wow, that does seem to be good service, to let you know and even offer a refund so much later.
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07-22-2015, 09:55 AM
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Senior Member
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Join Date: Mar 2011
Zone: 5a
Location: Base of the "Thumb", MI, USA
Posts: 1,446
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That's integrity, and an excellent reason to continue to do business with this vendor!
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07-22-2015, 12:08 PM
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Senior Member
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Join Date: Jul 2013
Zone: 6b
Location: PA coal country
Posts: 3,383
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Quote:
Originally Posted by Paphluvr
That's integrity, and an excellent reason to continue to do business with this vendor!
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Absolutely! Fortunately the plant in question wasn't one of the ones I ordered, but I still felt that customer service this far above and beyond needed to be publicly lauded.
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Be who you are and say what you think. Those who matter don't mind and those who mind don't matter.
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Post Thanks / Like - 1 Likes
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07-22-2015, 12:13 PM
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Senior Member
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Join Date: Oct 2013
Zone: 9b
Location: SF Bay Area
Age: 38
Posts: 303
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Shhh...stop throwing around this name...competition is already stiff enough. :P
But on a more serious note, I was impressed by this email as well.
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07-22-2015, 01:36 PM
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Senior Member
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Join Date: Jun 2013
Zone: 10b
Location: los angeles, california
Posts: 431
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Yea I got that emailed too. It's nice to have vendors who care so much about his plants even after he sold em.
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07-22-2015, 01:50 PM
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Senior Member
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Join Date: Nov 2014
Location: Kingston Jamaica
Posts: 180
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This is especially commendable considering the recent offers for sale of orchids known to be virused (not by this vendor)
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Post Thanks / Like - 1 Likes
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07-22-2015, 02:04 PM
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Senior Member
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Join Date: Jul 2013
Zone: 6b
Location: PA coal country
Posts: 3,383
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Quote:
Originally Posted by SimJam
This is especially commendable considering the recent offers for sale of orchids known to be virused (not by this vendor)
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A stark counterpoint to be sure!
---------- Post added at 01:04 PM ---------- Previous post was at 01:03 PM ----------
Quote:
Originally Posted by reliablefool
Shhh...stop throwing around this name...competition is already stiff enough. :P
But on a more serious note, I was impressed by this email as well.
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Damn! I didn't think of it from that perspective! Attention everyone, please disregard this thread!
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Post Thanks / Like - 1 Likes
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Tags
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plants, email, rare, wow, earth, orchids, suggests, destroying, virused, determined, sold, immediately, offering, reason, ago, fdk, refund, bought, moffitt, stephen, purchase, pretty, received, review, response  |
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