I just went to Cloud's this past weekend and am very happy with my purchases. I always repot right away, and since they are very young plants, I am not expecting flowers any time soon anyway.
The roots of my baby plants were all in great shape. Usually I have a big root cleanup to do when I get new orchids, I think one plant (out of seven I went home with) had two rotten roots and the rest looked good.
Good prices, some interesting selection and their orchid supplies (media in particular) is a bargain compared to what you pay at a retail greenhouse (at Terra a 3 ltr bag is $13, at Cloud's a 5.3 ltr bag is $10).
Retail customers can only pick up on Nursery Sale days, so you have to wait until those days to buy as a retail customer, but you can pre-order and buy more while you are there (cash only for the items you didn't pre-pay).
Only 'cons' would be only being able to shop retail on the nursery days (but that's understandable), cash only for drop in purchases, and the plants are all very young, no mature plants to buy that I could see.
But otherwise, I would 100% go back. Great little outfit, and my favourite winery is right around the corner, so I stop there for lunch on the way home