Something GOOD to report - Orchid Board

vjo · #1 07-03-2014, 06:55 PM

I placed an order with Hausermans last week for 4 in spike Phals. Placed it on Thursday it arrived on Saturday, that was pretty fast I thought. When I unpacked them of course I inspected them very thoroughly. YIKES! mealy bugs!! On only one tho. I called them immediately. They were so nice, no problem they said we will get another one out to you immediately...no you don't have to return it just treat it if you want to! Well the new one arrived today, no bugs And 2 spikes instead of one woohoo!!!
Now THAT is what I call customer service!....Jean

JMNYC · #2 07-03-2014, 07:18 PM

Quote:

Originally Posted by vjo

I placed an order with Hausermans last week for 4 in spike Phals. Placed it on Thursday it arrived on Saturday, that was pretty fast I thought. When I unpacked them of course I inspected them very thoroughly. YIKES! mealy bugs!! On only one tho. I called them immediately. They were so nice, no problem they said we will get another one out to you immediately...no you don't have to return it just treat it if you want to! Well the new one arrived today, no bugs And 2 spikes instead of one woohoo!!!
Now THAT is what I call customer service!....Jean

Thanks for sharing this. U bet; this is the reality every business (and human) on the planet ought to bring by default.

When I come upon it---last time, other week, re an RCN CS rep---I leap into the air, exult, and then demand they hook me up with their supervisor. Then, I have the added joy of exulting in detail AGAIN! Very happy making, life affirming stuff.

swh265 · #3 07-05-2014, 02:13 PM

they do have really good service. Which phals did you get? i am thinking about ordering from them next week. Thanks

vjo · #4 07-05-2014, 10:16 PM

I ordered Phal. Surf Song, it came with 3 spikes, Tying Shin Cupid, 3 spikes, Tying Shin Golden City, 2 spikes and Dori. Kenneth Shubert, 1 spike, replacement plant had 2 spikes. Kenneth Shubert is not blooming yet but I can hardly wait to see it, blue flowers, hope they are nice.....Jean

swh265 · #5 07-05-2014, 10:38 PM

Wow!! congrats, That's a lot of spikes. Thank you for the helpful information too!!!!