Camp Lotta Noise...VENGEFUL!

[hosshead]

I NEVER trash-talk a vendor....until now.

Here's the dealie-oh;
1st week in August, placed an order for some stuff that's difficult to come by. One plant a gift for my sister. NOTHING in my order was I.D.'d as "Out of Stock" at the time of purchase.
Suddenly, yesterday, I get a partial refund from them, no explanation of what items were not available, just that 'some items are unavailable from any source'.

Messaged them, requesting info about just what items were not available, and registering some disappointment, a hint that clear info as to exactly which items in the order were unavailable might have been good to know, and a suggestion that items out of stock should have been noted on the ordering page... I even remarked that I wasn't trying to be mean, just feedback that they could have been a little more timely with the whole thing,(2 weeks delay?), and accurate about exactly what was canceled. Kind of normal customer feedback and maybe help them improve service. At no time during the 2 weeks did they communicate that there was a problem,and did I want a substitute?, etc.

Today, I received an email saying that, because they don't like unhappy customers, they were dumping the entire order. Yes, they refunded me... but, DANG!
Just kind of a clear, "We don't like your attitude and your feedback, so here, have some revenge!"
No attempt to communicate further, sort it out...just a "well scr*w you then!".

I just saw it and said, "Wow!"
Didn't think I was being that inflammatory, even remarked to the contrary in my communication.
I re-read my remarks to them in an effort to be objective about whether I was particularly rude or exaggerate in registering my disappointment, and I don't really think that I was. I did, actually, commend their efforts to fill the order....

I've NEVER had a seller respond,(to any correct feedback re' disappointment in an ordering process), in this way.
It's quite unprofessional and really, very discouraging. I certainly won't return to their store.

I guess I post this as a Heads Up to my fellow orchid enthusiasts...get your orchids BEFORE you give them feedback, is all I can say!

bummer.