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Originally Posted by Pilot
Glad to hear of your positive experience. I accidentally ordered a plant last night from them when I didn't mean to because I was expecting them to display the shipping charges but they never did. So I emailed to cancel the order as I later found out it would cost 17 dollars to ship this one plant. It's the only one I wanted so I saw no point in adding more plants to make up for the shipping. This is not to say I has a bad experience per se but they never clearly tell you what to expect for shipping. This day and age that's both dangerous and unreasonable given shipping costs have gone up and technologies available to generated at least a good guess of shipping costs.
I hope they do reply with a reasonable price. I'm having a terrible time finding a phal Gigantea that has proven lineage!!!
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As I understand it, all their live-plant shipping is done by overnight Fed Ex, which is pretty pricey but best for the plants. They also pack the plants very carefully, and if in bud have a neat way of protecting the buds (it involves shredded plastic and masking tape and the like. Took forever to get it off but none of my buds were the least bit damaged.) I paid $17.99 for packing and shipping but given the items I was okay with that.
I didn't update this thread but I received two new Red Cats. They were concerned about the roots on one of the plants and sent another just in case the other didn't make it. I think the roots are fine but I'm not going to look that gift horse in the mouth.
This is part of the confirmation email I received from them. Hope it helps!
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Our orchid packing and shipping charge and our free packing and shipping for orders of ten or more plants do not apply to some orders. Exceptions include shipments to California, Washington, Oregon, Alaska, Guam, Hawaii, the U.S. Virgin Islands and orders with AOS Coupons. We pack these orders for free and ship them for our actual cost of shipping.
In some cases, supply items can be combined with orchids and/or other supplies, so we cannot determine your shipping costs when you place your order. An estimate of shipping charges for supply orders will be determined by our staff once your order is received and we will contact you with that information as soon as possible. We will not process your order (or run your credit card) until we have made you aware of the costs.
We guarantee safe delivery of domestic orchid orders within the contiguous United States by Federal Express. Weather permitting, we ship domestic orchid orders in the sequence in which we receive them. During our busy spring season there may be delays of two to three weeks. We will work to ship your plants as quickly as possible. Please be patient.
Please review the following information and report any discrepancies immediately. Make sure your order number is included in all correspondence related to this order. Please notice that discounts and shipping costs are not indicated below but will be calculated while processing your order.
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