argh I sorry to hear anyone but me got bad plants.. they usually save them for me bec they know Im tired of complaining.
I feel bad for the norman in orchids bec he usually does have great looking healthy plants. Its hard to understand this but one who looks at orchids all day might miss some mites. We dont bec when we buy we uber micro inspect the plants. I do see letting them know your plant(s) were not as healthy as they should have been is giving them the heads up there could be a problem. So by all means do contact them ASAP. Be patient.