Thanks for the replies. I'll let you know how it turns out.

I received a couple of orchids from them that had black mold on the bottom leaves. I did not contact them because of the cost of returning the orchids and the fee they charge for re-stocking the plants. I figured I could get rid of the mold easily enough and to be fair, I do have several orchids from them that are absolutely beautiful and perfectly healthy. I love the wide selection they offer, but I am not sold on their quality or customer service...and why do they want you to wait a month to repot?:(

Haven't been here for awhile, but thought I'd check out feedback on some vendors. I stopped buying from Orchids.com about a year ago after receiving poor quality plants over a 2 year period: phals with broken roots (obviously carelessly shoved into a floppy pot), scale, and, yes, one with mites. Could have just been the wholesaler but QC was a problem! Their website photos were always wonderful; too bad the plants weren't.

argh I sorry to hear anyone but me got bad plants.. they usually save them for me bec they know Im tired of complaining.

I feel bad for the norman in orchids bec he usually does have great looking healthy plants. Its hard to understand this but one who looks at orchids all day might miss some mites. We dont bec when we buy we uber micro inspect the plants. I do see letting them know your plant(s) were not as healthy as they should have been is giving them the heads up there could be a problem. So by all means do contact them ASAP. Be patient. :)