I've bought from them many times. They are a great company and they really care about customer service. There are bound to be a few "bad" plants in
any nursery. And...the "bad" plants aren't that bad--once I got a catt from them that had few good roots, but it had such a nice clump of pbulbs and leaves, so I repotted it and it was quickly growing new roots everywhere, with minimal care (and I am not a catt expert nor do I have ideal growing conditions).
My last order from them was fantastic. I remember seeing the same hybrids/species that I bought for sale at orchid shows--the orchid show vendors were selling them at double the price and half the size. My plants were all large and healthy (and yes, even the mini orchids were bigger than expected)!
I will continue buying from them as they have an interesting selection of both hybrids and species.