In general the quality is pretty good, but I've stopped dealing with them because of a number of problems I've had with their plants--totally degraded potting mix, mislabeled/unlabeled plants, and misleading advertizing. Don't get me wrong--the majority of the things I purchased from them were fine, but if you decide to buy things from them, I would recommend immediate repotting and a very skeptical eye towards all your purchases.
I happen to live close to them, I go there twice a year for open house and specials sales. There orchids are wonderful. They are great. I have never had a problem at all. I grow in s/h so as soon as there is new growth
i repot so I can't say if the potting mix is broken down or not.
I have bought from them for many years never had a problem with bad mix till the last few years now I also repot . Just because it looks good on the top does not mean lower down it will . Gin
I have bought from them for many years never had a problem with bad mix till the last few years now I also repot . Just because it looks good on the top does not mean lower down it will . Gin
This is actually pretty wise advice for any new orchid if one really wants to know what's going on deep in the pot. I try to repot everything as soon as it is viable.