Why I LOVE SBOE..... - Orchid Board

peeweelovesbooks · #1 10-03-2010, 09:06 PM

Besides the fact that they sell fabulously gorgeous plants. . . I love SBOE because they take care of their customers!!

Here's what happened: back in June I bought a division of Laelia autumnalis var. alba 'Gene May' AM/AOS. At the time, it was one of the priciest divisions that I had purchased from them (175) Anyway, I got the plant in June, and I noticed that one of the backbulbs was kind of mushy.

I thought nothing of it because I thought "it's a backbulb' and I just thought it was dying off. So, when I potted it, I took off the backbulb.

Fast forward to the last week in September. By this time, I only had one bulb plus one new, unfinished growth.

I had taken the plant inside, taken it out of the pot and made sure it was getting enough moisture by lightly misting it. I tried fungicide--anything I could think of to save the plant. Finally, by the last week of September, the new growth had just basically dissolved from the bottom. The leaves in the old bulb and the new growth never got yellow or black, they still looked perfect.
None of my other plants had this-everyone was growing perfectly and spiking.

Anyway, I decided to contact SBOE to maybe see if they other divisions from the plant were sick. Guess what they are going to do? They are going to send me a new division with my next order? Now, this was totally unexpected and it just completely floored me. They didn't tell me I did something wrong--suck it up and deal with it. After all, I've had the division for about 3 months--plenty of time to kill a plant from a seller's perspective.

SBOE may be a little pricey, but evidently, they stand by their product. And, this orchid grower will continue to buy their plants!! They rock!

Daethen · #2 10-03-2010, 09:48 PM

Good to know. Now if I had any idea how to find them......(hint, hint)

Call_Me_Bob · #3 10-03-2010, 10:14 PM

sborchid.com

thats great maria! i see why you love them so much

Becca · #4 10-04-2010, 12:09 AM

Maria, did they say what might have been wrong with the plant?

peeweelovesbooks · #5 10-04-2010, 08:26 AM

Quote:

Originally Posted by Becca

Maria, did they say what might have been wrong with the plant?

They had no idea and neither do I. They checked their other divisions and they are fine. I have no idea. None of my other plants got sick--only this one. Which is weird.

Austin Powers · #6 10-04-2010, 09:46 AM

Great story, good to hear. I am expecting my first three plants from them later this week. Love their website.

Stephen

stefpix · #7 10-04-2010, 12:03 PM

If you think it makes sense. Only someone that knows how to grow orchids would spend 175 $ for a division.
So that most likely eliminates people that do not know what the are doing. With those prices probably there is a high margin anyway so it allows a replacement when something goes wrong./ When you buy premium services at premium prices usually you get better and more extensive warranties.
Still great about no questions asked. Did you have to send back the ailing plant? did you find out what happened?

Eyebabe · #8 10-04-2010, 07:13 PM

You are a repeat, repeat, repeat customer too honey bunny

That $175 is the best money SBOE ever spent

peeweelovesbooks · #9 10-06-2010, 08:16 AM

Quote:

Originally Posted by stefpix

If you think it makes sense. Only someone that knows how to grow orchids would spend 175 $ for a division.
So that most likely eliminates people that do not know what the are doing. With those prices probably there is a high margin anyway so it allows a replacement when something goes wrong./ When you buy premium services at premium prices usually you get better and more extensive warranties.
Still great about no questions asked. Did you have to send back the ailing plant? did you find out what happened?

I did not have to send back the plant...evidently my word on this was good enough.

Quote:

You are a repeat, repeat, repeat customer too honey bunny
That $175 is the best money SBOE ever spent

LOLOL EB,

Didn't look at it that way, but true!!!! It's fair to say that I'm a repeat customer!!

RJSquirrel · #10 10-08-2010, 07:42 AM

if you say so...they wont answer their emails..yet another vendor who doesn't answer emails promptly. 3 days since I inquired about a plant they said "INQUIRE about availability".if they aren't going to respond to emails in an efficient manner why go thru the trouble of asking you to inquire?

if you got a jones for a plant and you got the money you ARENT going to sit patiently and wait for them to open the mail box when they FEEL they have time...you will move on...moving on now Ill find it somewhere else