I have bought from him in the past and was satisfied until last week. I had ordered a Bear Claw Fern and a Brassada Orange Delight. They arrived in a timely fashion and were well packed. But...upon unpacking the Brassada, I discovered the two pseudobulbs were rotting at the base.
There is no chance this plant will recover or survive. I fired off a rather stern letter to them saying that I did not wish to go to the time and expense of returning the plant and that the plant should never have been sent in the first place. I received a prompt reply saying they would refund my money. That was last Thursday. The fern was OK. I suppose mistakes can be made but, frankly, in all the time I have been ordering or buying online, this is the first time I have received a rotten plant.
Beverly A.