My experience with Santa Barbara Orchid Estate

[Call_Me_Bob]

Originally Posted by WhiteRabbit

yikes! that's not good - someone else had contacted them about an anceps for the project and got snottiness too

that was me, and she was very snotty! it was a girl to, from what she said to you, sounds like the same person.

[Call_Me_Bob]

Originally Posted by ericst11

Thats funny that you tell me to email them ,the order taker was a lady and i forget her name but last week i sent them a email and they never replyed but the lady new of the email i sent and thats when the rudeness started . I don't know if i sent a email to the owner would it even get to them if my email was never replyed to.

that sounds the same as me too!! i sent them an email, with no reply. then, when i called, the lady knew about my email too. i was like, then why didnt i get a reply? but i think it might be the same lady.

i might try emailing them in dissapointment

[marydaniellesantos]

That's horrible! I say each person who has gotten mistreated there should write letters to the owner. This is just not right, and I won't buy from there myself.

[ericst11]

I wrote another email myself not through there web site ,just to there email address this time and I will write a hand writen one tonight to see if they will get it. Thats to bad that others have had the same problem and its just not a workers bad day.

[marydaniellesantos]

It really does stink, but they should offer better customer service. There are so many ppl on here that have had bad experiences, but think about all the people who aren't members of this forum. They might even know about her behavior!!!

[Call_Me_Bob]

we should compile a list from the forum so they can see just how many people have had that bad experience.

at first, i just thought someon was having a bad day, but you too? i dont think its just a bad day anymore!

[marydaniellesantos]

No, someone needs to bring it to their attention, and if they do nothing, they will just have to lose business.

[Call_Me_Bob]

agree!!! ^^^^^^

[ericst11]

Its funny after all this they returned my email. I copy and pasted it so its word for word.
Hi Eric,

I am one of the owners and I am the one who gave you unsatisfactory customer service today.

I am sorry I offended you.

We tend to err on the side of discouraging customers from buying orchids which we think will be difficult to them to grow, given their growing conditions. Many customer appreciate this honesty.

If you would like to cancel your order, just let us know.

Again I am so sorry,

Alice

[Swamper]

Maybe it's just one bad apple? I don't buy from anyone on line but from reading this it sounds like one person. Everywhere I have ever worked there is always that one really sour puss or grape or whatever. Sometimes it's not a bad company but one person makes the whole place look bad.