Gardening Wharehouse Direct - Orchid Board

peeweelovesbooks · #1 12-11-2009, 10:02 AM

So,

I ordered some of my beloved Air cone Pots, wire hangers and some fancy sphagnum moss from Gardeningwarehousedirect.com on NOVEMBER 6. I have never received the items. I have called at LEAST 10 times or sent email messages to these people, and have yet to receive ANY response. I had to open a dispute with paypal to get my money back. This morning, I sent them this email:

Hello,

I placed this order on November 6, 2009, and as of today, I have not received the items that I ordered.

I have contacted you via e-mail and by phone on MANY occasions, and have yet to receive a response. Quite frankly, at this point, I just want my money back. I have held off buying the same supplies because I don't want to spend money twice on the items that I need, but you are putting me in a difficult situation. It's been over one month, and I find it ridiculous and frankly unprofessional, that you have not had the courtesy to respond to me even one time.

As I stated to you today in my phone message, I have opened a dispute with paypal. I do not want the items from you--as I am sure that given your lack of customer service and holiday mail, I will probably not receive my items until sometime next year (if at all). I am frankly disappointed in this, as I know you have a great variety of items, and I have shopped with you before. However, your lack of attention in this matter forces me to take my money elsewhere from now on.

I would appreciate a response from you

Thank you.

This sucks and I'm pissed.

cb977 · #2 12-11-2009, 10:35 AM

If business folks would just be courteous enough to return a call or email, it wouldn't be quite so frustrating! Such a bad way to do business

SP2340 · #3 12-11-2009, 04:14 PM

That sucks, sorry to hear that. Communication is key when it comes to business.

judyok · #4 12-11-2009, 05:28 PM

I never received what I ordered either although they did not charge my bank acct. I received an automated response when the order was placed and that's it. I've also sent emails with no response.

PitcherASAMD · #5 12-11-2009, 11:07 PM

I am sooo sorry to hear that Maria! I'm sorry you didn't get the items you ordered as I know you were looking forward to them. Keep us updated and I will be sure to never order from them!

--Katie

King_of_orchid_growing:) · #6 12-17-2009, 01:28 AM

Are they going out of business or what?

peeweelovesbooks · #7 12-21-2009, 08:22 AM

So,

Update. I have not recieved the items nor any response from the seller. I escalated my dispute withpaypal and ordered the items that I had originally ordered from other vendors--which ended up costing more money, as I had to order from a couple of places, instead of just one.

They have until December 24th to respond, although I cannot fathom what their excuse would be.

I am never going to buy from them again, irrespective of their good prices. It's just not worth my aggravation.

etex · #8 12-23-2009, 02:13 PM

That is terrible! If they couldn't deliver the product, they shouldn't have taken your money. And not to return calls or email! You certainly gave them a long enough period to deliver! I wonder if they are going out of business?? Diane

Connie Star · #9 12-23-2009, 11:42 PM

Hmm. I ordered some humidity trays from them in early October. They acknowledged the order after about 2 weeks and sent the stuff shortly thereafter. I guess I won't order from them again. I've had good luck with Tindaras, and with First Rays.
I also ordered from Clay Trout Pottery and it took more than 2 months for my order to arrive. It is lovely, but I will only buy from them again if I see stuff at orchid shows, not online.
It's so frustrating to be waiting for something you need and have absolutely no idea when (or if) it will arrive.

peeweelovesbooks · #10 12-28-2009, 10:00 AM

So,

final update. Paypal will be making a refund. I'll never order from this website again.

At least I got my money back.