The same place. It seems to be rather hit and miss with Normans (Orchids.com). I ordered from them once and didn't have an extremely bad experience, but it was mixed. The Catt I ordered had poor root condition, but I repotted it and it has turned around just fine. They also sent an incorrect plant (Phal), but corrected that by sending me the one I ordered and I got to keep the incorrect one as a bonus. Customer service wasn't what I would call bad, but I did have to follow up regarding the incorrect plant situation. The Phals I got are very healthy and vigorous.
Susan
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