I Have a Quandry OFE

[DebsC]

Mornin Everyone,
I placed an order with OFE in April, it was my first order with them. The order came in a timely manner but part of it was missing.

I emailed them asking about the package of double pot holders and got a prompt but "oh well" type of answer. I emailed them right back...I hate being treated like I have no control over a situation so sit back and shut up!!

Got a more polite email back explaining that the manufacturer was having some difficulties and they would get them to me that next week.

I didn't hear from them again until I once more emailed and was basically told the same thing.

It's now July 1st. I emailed OFE again and was told they would be getting them next Tuesday. Haven't I heard this story before?

I understand sometimes problems arise with suppliers.

OFE has been very prompt in answering every inquiry but have not and did not notify me that my order was incomplete or follow up at all unless I emailed them first.

If I hadn't needed the supplies in April, I wouldn't have ordered them in April!

I resent being treated like my needs don't matter. I resent being made to wait without notification except when I do the contacting first.

Also, I no longer believe when they say it'll be here next week.........what and then next week again?

I need some input here. Should I just wait it out? Cancel the order and order somewhere else?