Member has an eBay StorePC Orchids Inc

[herfy]

It was shipped on the 4th and i got it on the 6th the temps are cold i think it was 35 today so nights are even colder of course but with the heat pack it shouldnt look like that in 2 days....should it?

[Becca]

Not with a 60 hour heat pack. Did the heat pack feel warm at all when you got it? I would seriously look at the roots if I were you.

[herfy]

Roots are all brown and hard and heat pack was cold

[WhiteRabbit]

well that really sucks
I feel your pain herf
I would think if you got the heat pack that seller would take responsibility
can you threaten mail fraud or something? lol
idk
wish I could help ...

[cb977]

Unhealthy Phalaenopsis: 1
Poor response from vendor: 1
OB Members: 8,295

Good customer service: Priceless!

If this vendor cared about their customers (or their plants for that matter) you never would have received a plant in such poor shape. The fact that they are not willing do make it right shows such poor managerial skills...word of mouth is a key factor in acquiring new customers. Silliness on their part

Give this baby some extra TLC and hope for the best...and never do business with them again. I know I won't ever order from them...ever!

[WhiteRabbit]

Originally Posted by cb977

Unhealthy Phalaenopsis: 1
Poor response from vendor: 1
OB Members: 8,295

Good customer service: Priceless!

If this vendor cared about their customers (or their plants for that matter) you never would have received a plant in such poor shape. The fact that they are not willing do make it right shows such poor managerial skills...word of mouth is a key factor in acquiring new customers. Silliness on their part

Give this baby some extra TLC and hope for the best...and never do business with them again. I know I won't ever order from them...ever!

:iagree:

[herfy]

the funny thing is in one of my e-mails back to the vendor i gave her a link to here lol I made a few comments about word of mouth..some people are just in it for the fast buck....and the honest people suffer because of it

[Becca]

Originally Posted by herf

Roots are all brown and hard and heat pack was cold

As long as the roots are firm, then they should be ok brown or not. If you feel the need to you can upload a picture for us to look at of the roots. But like others said, it will probably just take a lot of TLC. Provide it with good humidty, shade, and lots of patience for recovery it it might make it. Keep us updated on how it goes!

[cb977]

Originally Posted by herf

the funny thing is in one of my e-mails back to the vendor i gave her a link to here lol I made a few comments about word of mouth..some people are just in it for the fast buck....and the honest people suffer because of it

Good...because if she checks this thread she will see that she's making a really bad business decision in not making things right with you.

I know of at least one really addicted orchid fanatic who goes on spending sprees regularly...that will NEVER buy from them

:

[kiki-do]

Yeah, I've put a big flag on this vendor also. Poor response from a vendor is a definite no-no, in my book. Things happen, it's just the way it goes sometimes, but to not take responsibility for it is just plain bad business. Thanks for the head's up, and keep us posted on any recovery, okay?