I've bought many orchids from them, and went to visit at least 3x, as they are only 450 miles away.
In the past, I also found their Catts and some other genera to be packed too tightly in moss, but it's getting better now. I still remember when they advised people that the Catts are grown in the far east, arriving with very little roots, (that's how they grew them there), but with care, they would become established. They then provided instructions on how to grow these Catts.
The last one I bought from them, a Cycnoches, was bare root (as requested), but with very little roots. I asked Gerry about this, and he gave me some advice-now it's in full bloom, and just started emitting a wonderful fragrance.
EverSpring is a good vendor, and I find myself perusing their website every so often to see what's new so I could buy more.
Carol