Norman's Orchids (orchids.com)

[Tony]

Big thumbs down for Norman's. The plants I received were much smaller than advertised, potted in badly decomposed bark, and had a large number of rotten roots. Customer service did not respond to my email. The plants are all salvageable, but I won't risk another order with Norman's.

[Marco]

Did you try calling them? I'd keep shooting them over e-mails and make sure to keep pictures of the condition of the plants if they respond to you late.

[Wendy]

You are not the first person I've heard of that has had a bad experience with Normans. I've never dealt with them but I understand it can be hit or miss and that customer service isn't all that great. Good luck with your plants.