vendor Virus Policies

[nhbeek]

Most vendors that aren't known bad actors will begrudgingly refund or replace virused plants.

Aside from a handful that actually care about virus (hint the word virus appears somewhere in their literature), most regard it as a customer service problem, and not a real problem. Hence the attitude that you are a Karen and they just want you to shut up and go away.

Most customers dont test and don't discover virus unless the plant gets mosaic patterns on it's leaves which is a rare occurrence. If you follow the AOS facebook page, many hobbyists are posting pictures of completly virused flowers thinking it's just a nice splash! So most vendors prefer to ignore the problem, and even vendors who are not know crap regard the complaint as a slap in the face.

At this point I just price in the guestimate chance of virus into the purchase price. Otherwise I am buying something I have a 50% chance of returning, at which point its just ridiculous.