Looking for advise: newly received orchids without good roots system

[blurrycollie]

Hey folks, looking for some advice on how to deal with this.

I just received an order from a local/reputable grower (not to name names for now). It was my second order from this grower given I was gifted with some of the most vigorous plants from my first purchase.

At the second I unpacked the package, I started the hydrating process since I want to see if I can unpot and mount them. On one plant, after the unpot (and yes there is an active root tip coming out of the stem), I found the roots are not in their best shape.

I emailed the photos to the grower, and ran into a wall with them say a. The plants were fine at our greenhouse, and b. You should not have un-potted it if you don’t see the new roots coming out.

I want to hear some advice on this forum to see if people think that I was too nit picky and should not have taken the plant out of the pot, or this was a reasonable disappointment on the root system.

See photos attached.

Appreciate your help!