TOM Orchid Nursery

[gjanick2]

Hi. I am Greg. Tom Orchids is in the located in the same province that I live-- Chiang Mai Province. I also have been looking for another Thai seller. Tom Orchids looks great and they do have an excellent selection from what I can see.

I have sent a couple of chat messages for me and you, asking if they can ship internationally. Please wait a little before ordering until I receive a reply.

[jeanpl]

Hi Greg,
thanks for your input. Any luck contacting Tom orchid nursery? It has been more than 30 days now since I placed my order, and still no tracking information from them yet.

[haplopelma]

Redacted by Moderator. Violates policy for negative vendor comments. http://www.orchidboard.com/community...uncements.html

[haplopelma]

Can anyone actually confirm a received package from this vendor?

[hjk75]

Originally Posted by jeanpl

Hi Greg,
thanks for your input. Any luck contacting Tom orchid nursery? It has been more than 30 days now since I placed my order, and still no tracking information from them yet.

Hello,
Have you finally received your order? Thank you!

[Diane56Victor]

I had a great response from the US customs people both Federally and state based when I asked questions about sending clivia seed to the US from Australia.
Previously Clivia seeds were able to be sent with no official certification as long as the name and Clivia species was recorded on the individual seed packages.
I was informed certificates were required to get the items into the country and a different certificate was required for the item to be accepted into the destination state.
So from my experience there are more hoops to jump through than appears at first, and from memory it wasn't a cheap exercise either.

[jeanpl]

Originally Posted by hjk75

Hello,
Have you finally received your order? Thank you!

After placing a large order with Tom Orchid Nursery, no tracking number and no plants were ever received from them after more than 2 months.

[noochka1]

Redacted by Moderator. Violates Board policy with regard to negative vendor feedback. http://www.orchidboard.com/community...uncements.html

[WaterWitchin]

I'm addressing this here as TOM Orchids appears to have input from quite a few newer members. Almost all very negative. Please note, new members, this excerpt from the Orchid Board's rules and guidelines:

• Don’t Post Negative Feedback of Vendors (new members only)
Due to the seriousness and financial impact of negative posts, we only allow members with a minimum 100 posts and six months time as a member to post negative feedback of vendors.

It's okay as a new member to ask questions about any vendor. Even to ask questions like "I placed an order with X vendor a month ago and have heard nothing back. Has anyone else had this problem?" That line only gets crossed when the new member shares negative personal (or a friend's personal) information of their experience. We realize it can be a gray area, but that's the purpose of having moderators. Please do not take offense if you're a new person here and missed that in our rules.

One also might take note that if there aren't many or any positive reviews about a vendor to proceed with ordering at one's own risk. The very old phrase Caveat Emptor applies well in this regard.

[JenRiot321]

I never actually went through with any orders, but both times I put a cart together but did not check out (most recently a couple days ago) I received an email from an employee of Tom’s Orchids thanking me for the order but said it wasn’t complete (obviously, because I didn’t complete it) so they sent me a PayPal invoice for the contents of my cart. I’ve never had a vendor do that before. They seem eager to take orders from people. I’m hoping someone can eventually testify to a good experience and assuage our concerns. I think a lot of people are buying from that site because it has a good selection and very good prices, even including the phyto charge. Until I get some positive reviews I’m going to keep importing from very reliable sellers in South America! (I have four orders coming in this month and next month. I totally do NOT need a fifth. Lol!. It’s too bad that more Thailand orchid vendors don’t seem able to get their plants over here as I know there are some amazing orchids there!

Jen