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Originally Posted by Red Orchid
Yup & I never rec'd a response from my email regarding that order. Not good business practice....that's why I was pleased to see there was no longer a monopoly on eBay sales. I am so sorry about your Neo though; that smarts.
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I think part of the problem may be a language barrier. Also, I don't think it's usually Satomi herself doing the packing and shipping; I think her sister takes care of that.
Satomi replied back, but I don't think I adequately communicated that the spike was broken off from the plant (see bolded text below).
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Dear japaneseorchids,
Unfortunately this wasn't too well packed. I was very careful unpacking it. Inside the newspaper wrapping the moss ball was most of the way out of the pot and I found the little three-quarter inch piece of spike among the loose bits of moss. Other sellers typically use sticks and cotton around the plant, inside the inner wrappings, to keep it from shifting in transit.
- jayfar2011
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Dear jayfar2011,
Hi, I am very sorry to hear that. Was plant and spike were ok? I will let them know to packaging very carefully. Thank you for your advise. Sincerely Satomi
- japaneseorchids
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Dear japaneseorchids,
Hi Satomi,
No, the spike is broken off.
- jayfar2011
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