Jenn, it is recommended to ensure that the base of the Neo is above the rim of the pot - this helps to ensure that it doesn't rot. Neos like lots of air around their root - just like Vandas so - and many of the Neos that you see potted in the traditional way with moss are hollow in the middle of the moss to allow more air to the roots. I have some Neos that have really, really long roots, but not all. But even the ones without the really long roots are potted with plenty of space for the roots to grow into.
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