I grow Neofinetia in sphagnum moss as well, though with the traditional hollow mounds. Ideally you want to water once the surface moss is crispy and inside of the pot is just barely damp. In the winter I let them get completely dry and don't water the normal way because Neos hate moss which stays wet for too long, and in the winter moss dries slowly. In the winter heavily mist the moss every few days so that only the outer later is wet.
As to only having 2 roots, with good care these plants recover rather easily. One plant I recieved last year had just one root, and now the plant has at least a dozen healthy roots.
I have the similar Higashidemiako, and it tolerates less light than the green leaf Neos. If you start to see excessive red pigmentation, particularily on the leaf tips and underside of the leaves, then it's too much light. Bright diffused light seems best for these types with white variegation (so very little direct sun, even for a healthy plant with many roots).
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Camille
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