Hi Jason,
I had similar problems as you with mine at the beginning. It came potted, and for some reason I decided to mount it. I had it on a clay-pot/tube (do not know exactly how to call it in english, but it was on those clay potts you fill with water, so the roots of the orchid - mounted outside

- are kept humid all the time, and the air humidity is relativelly high due to evaporation) For some reason, neither rhodostricta nor citrata liked those potts. After two months seeing how the plants were declining, I decided to move them to S/H (semi-Hydro). citrata loved it immediately and the plants is now producing several flower spikes and many roots, rhodostricta took a bit longer to get adapted and needed some extra-help (I used the same kind of transparent pott I used for S/H, but cut the bottom off, and placed it inverted on the top of the pot with the plant, meking sort of small open vivarium). Now, the plant is producing new roots, a new leaf and a basal keikis. It was 2.5 months ago that I moved them to S/H.