Hausermann order

[avian]

Ordered 4 plants from Hausermann: Zygopetalum triste, Ornithocephalus gladiatus, Phal. Sogo Vivien Leaf's Edge and Tolumnia Topoki red. Pleased with the first three. Although triste had one very wrinkled pseudobulb the rest of the plant looked healthy, there is new growth and the plant is large. Ornithocephalus a bit smaller than I thought it would be but looks OK and Sogo Vivien beautiful foliage and a spike. Looking forward to the flowers.
The Topoki was the one disappointment but I think that the issue occurred during shipping. I would hope they wouldn't send a plant like that. Plant arrived with part of it broken and hanging by a "thread" (root) off the rest of the plant. Sent email and photos to Hausermann and hope they will replace or refund.