I see you already discussed and came to a resolution about the question of how aggressively to remove the old medium, but I'll just add that I think you made the right decision. I've done it both ways, and plants I am more gentle with don't seem to come to any harm, while plants I have been rough with seem to take longer to recover from the repot. I remove what will come off easily, and just leave the rest. There have even been occasions where the root ball was so tight that I couldn't get much medium at all out, and I have just dropped the plant into a larger pot with the root ball mostly intact. Those plants just went right on like nothing had ever happened.
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