The plant looks dehydrated to me. It might be that you are being too careful not to get rot that you are in fact not watering enough. The wrinkled leaves (that fell rather leathery) are typical of dehydration, and the shriveled roots I can see suggest this too (and the media itself looks very dry). I would suggest watering more often. Water until the media is soaked, then let it dry until the moss is just shy of totally dry (it might get totally dry on top, but the bottom should still be slightly damp). You won't need to worry about rot in the crown if you water just the media (rather than spraying the whole plant). You may loose those wrinkled yellowing leaves, but if you start watering more the plant will survive and produce new leaves. Good luck!
---------- Post added at 06:14 PM ---------- Previous post was at 06:13 PM ----------
Also, that moss look old, repotting may help.
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