Moss, bark, leca- people prefer different medium- depending on growing environment.
I have problem with moss- just did a test with moss that was supposed to be pretty sterile- in my environment it grows mould within 48 hours if the humidity is higher than 75/80%, or if its too wet. Yeah- I actually tested different media without plants, and different humidity. (Setting up for seedlings)
When I rescue plants with bad roots I like to have them in a vase without media. And mist them every now and then, and when they are looking healthy I put them in mix again.
Its not the mix that is the main issue- its just that you need to find what works for you.
Not sure what is going on with your plant, but I really dont like the look of the roots/stem.
I actually have left roots with some bad spots, but pay attention to it- to see if it gets worse- thats not easy if in a wet medium.
I guess people have their own methods, and if you get many responses, do what you feel will work for you.
I have never used chemicals or things when bad roots- only water and paying attention. I let them be more on the dry side. Roots that are really bad I have cut. But sometimes a root that not too bad will help in the recovery and then die of naturally.
If the plant is infected with some fungus/virus/rot it might need something to stop it.
Like this- it was in bad shape last year, recovering nicely now.