Deformed phalaenopsis stem and buds

[nickelsmum]

This grocery store phal belongs to a friend. It has previously rebloomed - normally, to the best of my friend's recollection. Her orchids are bought as decorations for her ice cream shop and then rotated to her house. The shop is a tough environment with a lot of hot air blowing from the refrigeration equipment. She does not spray with anything; uses weak fertilizer, has terrific success reblooming. Plants are put outdid for a month or two in the summer and this plant may have gotten some pest on it which I suspect is the source of the leaf damage.

I have never seen anything like this bloom stem/buds. It sort of seems proliferative like Rose Rosette Disease. Anyone got any idea? It looks like I have to do some work before I can post a photo. Will do ASAP.