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  #11  
Old 06-25-2013, 10:07 AM
Orchidflowerchild Orchidflowerchild is offline
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Join Date: Dec 2007
Zone: 8b
Location: Austin, Texas
Age: 40
Posts: 369
Phal Cell Damage or Disease? Female
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Yes, that exactly^. That would be like Ford delivering a car to you with a gigantic dent from a sideswipe down the body. It's just totally crap customer service and terrible quality assurance.

-Ceci
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  #12  
Old 06-25-2013, 10:52 AM
rmanari rmanari is offline
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Join Date: Jun 2013
Zone: 6a
Location: PA
Age: 70
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Phal Cell Damage or Disease? Male
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Just got a reponse from Hausermann and the guy said it was most likely heat in shipping. He assured me that they obviously would not send something in that condition. They're send me replacemtents. Hooray!!!
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  #13  
Old 06-25-2013, 11:42 AM
Orchidflowerchild Orchidflowerchild is offline
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Phal Cell Damage or Disease? Female
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Quote:
Originally Posted by rmanari View Post
Just got a reponse from Hausermann and the guy said it was most likely heat in shipping. He assured me that they obviously would not send something in that condition. They're send me replacemtents. Hooray!!!
Well, good that they resolved it. ANd yes, I can well imagine it is hot enough to cook a plant in a box.

-Ceci
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