Drooping flowers and dark soggy roots on phalaenopsis
Hi, I've received a pink phalaenopsis orchid two days ago that seems to be in bad condition. Its flowers are drooping and the roots are dark green and soggy (a sign of poor health). I am well aware that orchids should not look like this but have no idea why this is, and what I can do about it.
Could somebody please help me ?
[The room conditions are: lots of indirect light , near a window, 20 degrees Celsius]