I occasionally get some mild issues with scales
X-clude 1600 (pyrethrum) spray will kill mealies and scale. (And even stink bugs!) It is a spray like foam and easier than cleaning each individual leaf etc. Reapplication is necessary as there are always "escapees" and it is like neem oil where you have to watch the sun on the plant for about a day after application.
I use this for acute treatments and neem oil for maintenance. If isopropyl alcohol gets on the root systems I find it causes damage and stunts the plant growth (maybe b/c I don't bother to dilute it
) so take care to only wipe leaves if you are using that.
I bought Malthion at the local home depot a month or so ago but have not needed it....yet.
Some bugs are part of life and I have received plants before that unknowingly had some spots of scale etc.
If I got one terribly infested though that would really piss me off...the vendor owes you not just a plant, but a nice lunch sometime