Did he mention in the auction that it had this damage and you were buying it 'as is'? ... I guess when buying online from any seller, it's best to ask if there is any damage to the plant. A photo only shows you so much and they can always give you it's best angle. It is to our disadvantage when we are not able to inspect the plant in person.
If he were a 'reputable' seller and you showed dissatisfaction, I would hope he would compensate you in someway. Not only is it good business, it's the right thing to do.
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