Fed Ex..You Unbelievable!! peices of crap!!

[RJSquirrel]

Well my phrag packs from orchidweb were scheduled today. Been watching them since they left the greenhouse

I didn't get them as planned. Fed Ex on their package tracker claimed the address was incorrect...? HUH..Its my address and I know my address was correct bec they had just delivered a package less than 3 days ago.

So here we go.

Called Customer Service to see what the hell address they had that was so incorrect they couldn't deliver a package of mind you PERISHABLE Phragmipediums sitting on a hot delivery truck now bec the driver cant find my address bec hes too damn busy texting his gf while hes driving.

I saw Fed Ex drive by twice today by the way and never even bothered to stop. If they had I wouldn't be here now..Its a damn conspiracy I tell you.The king pin of this Ring is King Orchid and a Of course 5000 Fed Ex trucks that cant find an address.

Okey now the fun starts when a REAL human answers the phone. I do not know where this person was from bec I got so tired of trying to understand her less than intelligible translation of the english language I finally had to ask for someone that spoke FREEEKIN ENGLISH!!!!.

Oh boy now I hear .."you are a paranoid american" "whatever ma'am get me someone that speaks and understands FREEKIN english "I heard next..CLICK..

IM pissed off now beyond all reality.

Got someone else the next time and oh my god guess who chimes in breaking the call,,"Silly paranoid American cannot understand his own language"..If i could have jumped thru the phone to the FeD Ex Call center obviously buried on some unknown countries small putrid back wood swampland festering with zombie flies I would have done it just to choke the....never mind...

Talked to a FedEx customer advocate who had fine command of the language and she was as shocked as I was of all this and said actually heard part of the conversation She will re schedule delivery for 10 am tomorrow..Well when I mentioned what those plants cost and they needed to be kept cool and sitting in a hot truck all night was going to kill them she could just transfer me to claims center...Now we might get them tonite I doubt it but Im going to open them right there for me and Mister fed Ex and if these plants are in the least but wilted dead or anything but perfect Fed Ex will have some claims..

Now on to the credit for the botched delivery since I was charged for it they will credit the shipper thats fine Ill email them and let them know whats going I guess and maybe they can credit my acct from there, I aint paying 30 extra bucks for something I didnt get...Im sorry

Good lord man I cant take much more of this stuff its killing my spirit and making me rotten and damn mean

[Duane McDowell]

What a disappointment! Here's wishing the plants safe passage.

[Connie Star]

I hear you! I spent 23 minutes (I clocked it) on the phone with my health insurance server just trying to update my address- I moved 2 years ago, but just sold the house last month. After 3 transfers, with each one telling me to hold on after the call to answer a brief customer satisfaction (NOT!) survey, they finally said that yes, they had my correct address, and could not tell me why my reimbursement checks continued to be sent to the old address. And, at the end of the call, after being told again to wait and I could do a survey of customer satisfaction, I was disconnected! My theory is that if they keep you on hold more than a few minutes, they deliberately disconnect you so that you cannot give them negative feedback!!!
It seems as if every agency, business, service that you have to deal with these days is like the Motor Vehicle Department, or like the old Soviet Union.
But Duane, I do hope your orchids arrive in good shape. Keep us posted.

[RJSquirrel]

I have a pack coming from Los Osos tomorrow too it seems checking my fed ex stuff..oh man lets see if they can get these mixed up too somehow after what I just went thru..I think IM going to take a week off of work to recover from the orchid bashing Ive taken the past couple of weeks Im really tired

and Im black and blue and I aint got a bloomin clue

[Baz in Oz]

Don't beat around the bush, tell us what you REALLY think of FedEx and their service.

Baz

[RJSquirrel]

Im trying not to be that EVIL right now

[Junebug]

I feel your pain and frustration, RJ, and I sincerely hope everything works out.

Customer service/lack of service always seems to be patched through to other countries these days. Does this sound familiar? "Please select one of the following options"...usually there's about 8 of them. We muddle through all 8 options, each one requesting our name, last 4 digits of our SS number, account number, secret password, our mother's maiden name, answer to our secret question...and all that stuff. After 45 minutes of that crap we're transferred to another department and placed on hold. During the long wait we're forced to endure long periods of advertisement jingles and elevator music. When a customer service representative finally answers it becomes obvious that we need a translator. Then it's more transfers, holds, and advertisements. Every representative has a heavy foreign accent or speaks broken English and they all repeat requests for personal/account and "What seems to be the problem" information. Finally, finally, when we're nearing the end of our call we're requested to be patient while we're placed on hold for one last time and inevitably, at this stage of the game, we're disconnected. UGH!!!! Frustrating, frustrating, frustrating!!!

All the while, America's unemployment rate is skyrocketing. Wouldn't it be nice if American companies began hiring a few of their own residents???

[RJSquirrel]

I see Im not alone here !!! I'm not done with FedEx yet...They had my phone number why didnt they call me ? sorry basturds didnt even try to deliver the package bec the FedEx lackey had better things to do beside deliver a few hundred bucks of perishable plants...and I only thought USPS was bad!! at least they speak FREEKIn english..Im not bashing english a s a 2nd language people Im bashing the fact that YOU an american owned company FEDeX allowing your customer service people to be so disrespectful..Why ? I could have been called Stupid man or jerk off or jack ass ..no big deal Ive been called worse .The only reason that one would even toss in the term American would have been one with an issue with AMERICANS..and not even realize this silly stupid paranoid AMERICAN on the other end of the phone is WHY you have a FREEEKIN job!!!

I cant change the world but I can damn sure change those around me

[Bolero]

Wow, that is bad service and behaviour on their part.

But do me a favour and relax a bit. I know it's a problem but sometimes we need to accept that things are beyond our control. I think there is an old saying, you get more flies with honey.....I have had this happend before and I think because I didn't get upset they were more willing to help me.

Just trying to help.....;-)

[CTB]

Customer service went out the window when it went across the border or ocean it seems. Just about every national business has terrible customer service reps. Something is "Lost in Translation" Maybe requesting a supervisor might have helped. Take a deep breath and try not to let it get to you, you really don't have much of a choice.... The more upset you become the worst they get. It's heart attack city.