Poor customer service is rampant and it is very unfortunate.
This is part of the reason why I always compliment good customer service when I receive it.
My business is constantly complimented for providing good service and the effect it has is wonderful on staff moral and attitude.
Similarly, and unfortunately, when you lose your cool over bad customer service, you lose the ability to be effective.
It is difficult, but you are seen as a crazy lunatic even though you may have a rightful gripe.
Calmly aquiring names and the names of supervisors can get you a quicker and overall less emotional solution.
My office manager has a wonderful way of dealing with people who give us bad service...every conversation she ends has them laughing and eating out of her hand.
The quickest path to resolution is not always the most therapeutic...but you are more likely to get what you need.
I hope everything works out <3
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