I'd like to chime in and just share my experience. I just placed an order for a coelogyne cristata (finally!) and when I placed the order, it had a specific shipping date on their webpage.So, I received a call from one of the people at Andy's orchids letting me know to expect my plant earlier than that date!
Who has that type of customer service any more? No one! And I'm one who isn't easily impressed.
I'll definitely be ordering more plants soon. I have to say I'm happy I finally decided to take the plunge and buy from them.