Should I complain?

[quiltergal]

I had a similar situation happen to me recently. I emailed the vendor and let them know what the condition of the plants were, that I had repotted and would wait a bit to see if they improved. 2 did, 1 didn't. I emailed again and let them know the plant was steadily declining and asked for a replacement. They appologized and sent out a replacement plant the next day. I was happy to see the new plant had recently been repotted and was doing much better than the original. So, I think it helps the vendor if you let them know there is a problem so they can take care of things on their end. They made it right for me so I'm happy and will buy from them again.

[Ross]

I really like dealing with Andy's Orchids for this reason - he has someone call back a couple weeks later to be sure everything's OK. Some issues take longer to arize, but in general, his call back catches most of the issues.

[gmdiaz]

I would definetely let the vendor know how it arrived!

Especially in this case because the psychopsis really hate to have their roots disturbed and so this could really set it back.

Let us know how it goes. . .

[caseydoll]

You guys are so great! I just love my orchid friends! I sent out an email to the vendor a few minutes ago. I will let everyone know if I receive a response. I was nice and polite and explained the whole situation.

I know I should of done something when I first received it. It didn't really cross my mind at the time because I thought a good repotting would bring it around. But instead of perking up it started losing leaves and looking sickly. I did know they didn't like repotting but I'm sure it's due to the horrible roots too. Poor little guy doesn't stand a chance! Next time this happens I will know to email the seller right away no matter what. Lessoned learned!

I agree that Andy's has great customer service! I think it tells a lot about a vendor when they actually act like they care. I wish more places were like that! And like in Terri's case, you get a replacement plant. It's not that difficult to make orchid people happy!

I'll post pics of the homely little plant as soon as my camera batteries are done charging.

[dsm]

Yes, especially if they have high recommendations, they would want to know in case they have a new employee who just isn't with the program. They need info quickly in order to know who is responsible in many cases.