OrchidWiz Being Retired - Orchid Board

camille1585 · #1 08-26-2022, 01:34 PM

On Wednesday I decided to go ahead and purchase an Orchidwiz update before the EUR/USD exchange rate drops even further. I chose the download option and to my surprise, a $20 shipping fee was tacked on at the end of the process. I didn't go through with payment and sent them an email.

I'm still waiting for a response, so in the meantime I thought I'd check here. Is that shipping fee normal despite the product description saying the contrary?

Roberta · #2 08-26-2022, 01:39 PM

Quote:

Originally Posted by camille1585

On Wednesday I decided to go ahead and purchase an Orchidwiz update before the EUR/USD exchange rate drops even further. I chose the download option and to my surprise, a $20 shipping fee was tacked on at the end of the process. I didn't go through with payment and sent them an email.

I'm still waiting for a response, so in the meantime I thought I'd check here. Is that shipping fee normal despite the product description saying the contrary?

Not normal.. sounds like an error. If you don't get a response, if you pay they will issue a refund when they get around to the email. I have never had a problem with them issuing refunds

camille1585 · #3 08-26-2022, 01:58 PM

Quote:

Originally Posted by Roberta

Not normal.. sounds like an error. If you don't get a response, if you pay they will issue a refund when they get around to the email. I have never had a problem with them issuing refunds

Good to know, but I'd like to avoid overpaying since I have to pay bank fees when paying with my credit card in foreign currencies... I'll wait and see, and hope they'll reply next week.