A photo of the plant would go a long way in getting an ID. I can't guarantee it, but in all likelihood even a photo of the bulbs and foliage would be enough. Miltonias tend to have less foliage and be more sprawling than Miltoniopsis. Miltoniopsis have a more Pansy shaped flower, where as Miltonias tend to be more starry in shape. Of course, things get a little more blurry when it comes to intergeneric hybrids, which we can't fully rule out unless you feel that you're familiar enough with taxonomy to fully rule that option out or can provide photos of the flowers.
If literally everything about your care and your growing conditions are perfect, and it sounds like you're confident that's the case, then you have to consider the fact that these plants often go through lots of changes as they transition from ideal nursery conditions to the conditions they get in transit and possibly sitting in a retail situation. That's stressful and particularly if you have Miltoniopsis, that can certainly affect the buds and blooms because they tend to be very sensitive.
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