burnt orchid seedlings from flask

[crazynewtoorchids]

Hi i am new so be patient i've read most of the forum and it is so good. i bought a flask from e bay $20.00 and got it today it was mush. Worst of all the roots was burnt black the plants was small 1 inch and smaller I did have 4 big plants their roots was nice and firm and big but burnt out at the top. is this normal or very weird. i never de-flask so i thought it would be nice. i contacted the seller they don't make refunds but i am waiting for a respond. what to do? can the babies be saved? or just try another vendor and cross my fingers....