Order from ROC arrived - your opinion?

[TOMMYMIAMI]

Hello everyone
This was my first time ever ordering from Royal Orchid Club. I did miss their shipping cycle by one day in July, so I had to wait for a month. My order was suppose to arrive by 30th August, however till yesterday there was not even shipping notification. I shoot them few emails on Monday and yesterday, and finally got shipping email yesterday evening. I did receive package today. It was promo buy 3 get one free. Since I was ordering all vandaceous orchids, I did ask in the message and also over the phone if the free piece could be any one of these. They said they will try and send what they have available at the time of shipping. I just opened the package, and I must say, the first time in 3 months of constant ordering I am kinda unhappy. Vasco Pine River and Renanthera plants are pretty decent and no complains there, however my Aerides Houlletiana looks kinda bad to me. I am attaching pics. The roots are totally dry, some of them black, most of them dead in my opinion, only maybe 2 or 3 good ones. also, the 4 or 5 bottom leaves are kinda wrinkled and not looking good as well. Big bummer to me. On the top, free plant is Dendrobium of some kind, but the only tag it has says SD45, which when researched on their website says Dendro 10packg combo, so I do not know what dendro it is - I guess GO FIGURE. That dendrobium has totally dry roots as well. So funny, when this package was shipped just yesterday! I just wanted to ask your opinion about the Aerides before I write them email how I feel, this was definitely my last time ordering from that website.