Quote:
Originally Posted by bballr4567
Im not saying its right but Im saying I understand it.
Stick with vendors you know are selling and backing good plants. Check their policies and know them. Good for hausermanns. Also, it might sound absurd for someone to lie about a test result to return a plant but Im sure stuff like that has happened. Work in retail for a bit you will see it all. When I worked at Lowe's people would purchase tools, use them and then return then after they finished their job saying they bought the wrong thing, it didnt work and so on. It happens.
Going back to your toaster analogy. If you buy two that are the exact same but with different brands on them and one has a 2 month warranty and the other has a 12. You buy the 2 month one and it craps out at 3 then what would you do? You cant return it because you knowingling bought it. Its the same when you purchase from an orchid vendor. Complaining about their policies that you agreed to when you purchased doesnt do a whole lot of good. Study up on the good ones and read the fine print. If you feel that strongly about it have you contacted the Dept. of Agriculture about orchids.com? Im sure they would like to know about their policies.
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The warranty toaster analogy makes no sense in this case, a plant is either virused or it's not, so they either sell it to you virused or not. If a toaster is broken when they sell it to you your return is valid whether it has a lifetime warranty or a 2 hour warranty. Because it came that way.
I would say probably most people that buy orchids, especially phals, don't know about viruses. People (at least in the US) put their trust in a vendor and don't read all the fine print on every website or every store they buy things from. You trust a vendor to do right by the consumer and put a quality product out there, because we know that if it is defective there is something we could do about it. This should be no different for a toaster than it should be for an orchid.
We know about viruses because we are more involved with our orchids than most, we are active on this board and learn as much as we can. Not all people who buy orchids do this, I would think we are a VERY small minority. I feel like it is up to the people that know (us) to try to get the vendors to try to control this problem. Because if we don't, and they don't, then who will? And then this virus problem is just going to get worse and worse.
I have not contacted the department of agriculture but I think I will, thanks for the idea.
---------- Post added at 09:47 PM ---------- Previous post was at 09:43 PM ----------
Quote:
Originally Posted by Ordphien
Lol... I have a feeling that if you meet the owners of Normans orchids you would understand the distinct lack of customer service...
I still order from them virus or not... as long as my plant doesn't show any signs I really don't care...
Probably more detrimental with a large prized, and expensive collection.
And I still order from them despite bad customer service and purposely garbled return policies and shipping schedules because it exactly what I expected out of them.
That's the kind of people they are. Quite frankly I have the feeling they were raised around and by people who do the same thing.
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I don't understand why you would keep giving your money to a business like this. There are so many other places to get nice orchids. You're basically letting them get away with horrible business practices.
A virus may not affect your collection very much, but it does to A LOT of other people. And the more vendors that sell virused plants, the worse the problem is going to get.
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