my postal carrier knows when i get a package just to leave it at the post office and drop a note in my mail to come get it. they're really good about it. the only time i ever have a problem is fed ex or ups because they just fling the package on the porch if im home or not and they never come by at the same time of day so i can never plan for it. that was really cool of oak hill to offer to replace the phal. they're good people.